Frequently Asked Questions
Everything you need to know about our artisanal home fragrances and botanical wares.
What is the average shipping time for my order?
All orders are processed within 2-3 business days. Domestic shipping typically takes 3-5 business days via standard carriers, while international shipping may take 10-21 business days depending on the destination.
Are your candles made from natural ingredients?
Yes, our candles are hand-poured using 100% natural soy wax, lead-free cotton wicks, and premium phthalate-free fragrance oils infused with essential oils for a clean, non-toxic burn.
What is your return policy for home goods?
We accept returns on unused and unopened items within 30 days of delivery. Due to the nature of our botanical products, we cannot accept returns on candles that have been lit or apothecary items that have been opened.
Do you offer international shipping?
Yes, Black Moon Botanica ships worldwide. Please note that customers are responsible for any customs fees, duties, or taxes incurred by their local government upon delivery.
How can I track my delivery?
Once your order has shipped, you will receive an automated email containing your tracking number and a link to the carrier's website to monitor your package's progress.
What should I do if my order arrives damaged?
We take great care in packaging our fragile items, but if an item arrives broken, please email us at [email protected] within 48 hours with a photo of the damage and your order number for a replacement.